1. Who We Are

Newcastle Computer Services Ltd is a company registered in England and Wales.

Company Name: Newcastle Computer Services Ltd
Company Number: 10318751
ICO Registration: ZB503710
Registered Office: The Town Hall Business & Conference Centre, High Street East, Wallsend, NE28 7AT
Contact: hello@ncs.ltd

We are the data controller for any personal data you provide to us through this website.

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

Your name
Your phone number
Your email address
A description of your device issue or service enquiry
Technical data such as your IP address and browser type (collected automatically)

3. How We Use Your Data

We use your personal data to:

Respond to your enquiry or service request
Provide computer repair, data recovery, or software development services
Comply with legal obligations

We do not use your data for automated decision-making or profiling, and we do not sell your data to third parties.

4. Legal Basis for Processing

We process your data on the basis of legitimate interests (to respond to your enquiry) and contract performance (to deliver the services you have requested). Where required by law, we will seek your consent.

5. How Long We Keep Your Data

We retain contact enquiry data for up to 2 years from the date of submission, or for as long as necessary to fulfil the purpose for which it was collected. Data related to completed service contracts may be retained for up to 6 years for accounting and legal purposes.

6. Data Recovery — Special Category Considerations

In the course of data recovery services, we may incidentally access personal data stored on your device. We treat all such data with strict confidentiality. We will not read, copy, or use any data retrieved from your device beyond what is necessary to complete the recovery. A Non-Disclosure Agreement (NDA) is available on request for all recovery projects.

7. Cookies

This website uses essential cookies required for its operation (such as session handling). We may also use Google reCAPTCHA on our contact forms to prevent automated spam. By using this site you accept these cookies. You can disable cookies in your browser settings, though this may affect website functionality.

8. Third Parties

We use the following third-party services which may process your data:

Google reCAPTCHA — for spam prevention on contact forms (Google Privacy Policy applies)
Email delivery provider — to send us notification of your enquiry

We do not share your personal data with any third parties beyond what is necessary to deliver our services.

9. Your Rights Under UK GDPR

You have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — request deletion of your data where there is no legal basis for us to retain it
Restriction — ask us to limit processing of your data
Portability — receive your data in a machine-readable format
Object — object to processing based on legitimate interests

To exercise any of these rights, contact us at hello@ncs.ltd. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page will reflect when the policy was last revised. We encourage you to review this page periodically.

Privacy Policy